Terms and Conditions

Welcome to Aura Bath & Body Products. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. Product Returns Due to safety and quality concerns, we do not accept returns of any products. Please make your selections carefully before purchasing. There are no refunds.

2. Shipping Damage If a product is damaged during shipping, we will offer a substitute or store credit. To validate a claim, customers must provide photographs of the damaged product within a 24 hours from delivery.

3. Product Use Our products are intended for external use only and are not for consumption. Aura accepts no liability or responsibility for harm resulting from inappropriate use of our products. Always use products as directed.

4. Personal Data We respect your privacy. Personal data collected during your use of our website will be stored internally and never shared or sold. This data may be used for internal profile assessment and marketing purposes.

5. Product Results Results from the use of our products may vary based on individual skin types, volumes used, and other factors. If you experience any adverse effects, discontinue use immediately and consult a healthcare professional if necessary.

6. Product Visuals The visual representation of products on our website may vary slightly from the actual items. Factors such as lighting, production batches, and natural ingredient variations may affect the appearance.

7. Shipping Times Our products are proudly created and shipped from Ontario, Canada. For our U.S. customers, we utilize a third-party shipping platform to expedite delivery. Please note that shipping times may be affected by various factors beyond our control, including but not limited to Customs, Carriers, Delays at the border, or processing facilities. We advise customers to consider these potential delays when making a purchase.

8. Order Lead Times We take pride in the quality of our products, which are generally made in small batches to ensure excellence. As a result, shipping your products can take anywhere from 1-3 business days, depending on the size and type of product(s) purchased. We appreciate your patience as we prepare your order with the utmost care and attention..